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Two detached black sensors with recessed lenses and coiled wires lie in a tray beside a mounting bracket. — Photo-Eye Sensor Alignment or Replacement, Kawartha Lakes

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Photo-Eye Sensor Alignment or Replacement in Kawartha Lakes

After a cold night the door stays open until the garage warms up. There is frost on the sensor lenses and a ridge of salty slush piled against the brackets where the snow blower was parked.

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Before the door is looked at

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  1. Never bypass, tape over or relocate the sensors to make a door close; a door that reverses is reporting something worth fixing.

In plain words

Your opener has been trying to tell you what is wrong. The head unit flashes its light a set number of times, or blinks a pattern on its up and down arrows, and each pattern maps to a cause on the maker's chart: beam blocked or misaligned, wire cut or disconnected, wires reversed or shorted. Down at the floor, many sensor pairs carry an indicator on each side, though some older pairs light only the receiver; check that model's chart, since a receiving light going out or flickering usually points to alignment. The technician reads both sets of signals first, which is why the repair usually takes one visit.

Sound familiar?

There are no sensors at the floor at all, or a previous owner has wired the pair together up beside the motor so the beam never crosses the doorway. A home inspector has just pointed it out.

How the visit goes

Photo-Eye Sensor Alignment or Replacement · Kawartha Lakes

How the visit goes

Pair of cast metal cable drums, two coiled steel cables, locking pliers, a combination wrench and red-handled cutters on a wooden bench. — Kawartha Lakes
  1. 1

    Reading the two small lights

    Most sensor pairs carry an indicator on each side, though some older models light only the receiver, so the technician checks that model's own chart first. On most openers the sending eye shows one colour and the receiving eye another, and both should glow without a flicker. If the sending light is steady and the receiving light is dark or blinking, the beam is not landing where it should: misalignment, an obstruction or a dirty lens. If both are dark, the pair has no power, pointing up the wire to a cut, a loose terminal or reversed connections. The technician also nudges each bracket gently while watching the light; a flicker on touch means a loose mount.

  2. 2

    Bringing the pair back to the doorway

    Sometimes the sensors exist but have been defeated: taped face to face next to the head unit so the circuit is always satisfied and the door closes on anything. The technician separates the pair, checks that both still work, and mounts them where they belong on each side of the opening, low to the floor and facing each other. New wire is run down each side, brackets are fitted, and the alignment is set. The opener is then made to prove itself with the beam test, and the household is shown why the pair matters and how to keep it working, so the shortcut is never tempting again.

  3. 3

    If it ever reverses again

    Should the door start bouncing back up in the future, you know the order to check. Look along the floor for anything in the beam. Look at the two sensor lights for a dark or flickering one. Look at whether the door backs up as soon as it starts or only after touching something, since the second points to the door's settings rather than the beam. Note whether the opener light is flashing and how many times. With those four facts the cause is usually obvious, and if a visit is needed, the technician arrives already knowing where to begin.

In the van

  • Wall or floor angle brackets
  • 2x4 test block
  • Receiving-eye sun shade
  • Concrete anchors
  • Protective wire channel

What affects the quote

  1. 1

    Sun and reflection remedies

    Swapping the sensors side to side is a small addition when the wiring reaches. Fitting a shade, or extending the wire so the receiver can move, is a little more and is listed on its own.

  2. 2

    Bracket condition

    A bracket that can be straightened costs little time. One that is cracked, rusted through or missing is replaced, and a change from track clips to wall or floor brackets adds anchors and mounting work.

  3. 3

    Type of kit

    Some replacement kits contain only the two sensors with connectors, while others include brackets and a full length of wire. The kit that suits the opener and the state of the existing hardware is what is quoted.

Same fees day, night or weekend.

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Photo-Eye Sensor Alignment or Replacement: questions

Advice · (249) 490-5342

What tests are done before the technician leaves?

Two, and you are invited to watch. With the door closing, an object is passed through the beam and the door has to halt and climb back to the top. A 2x4 laid flat beneath the door's centre comes next; closing onto it must make the door back off on contact. The door is also run from the wall control and a remote, the opener's warning flashes are confirmed gone, and both sensor lights are shown steady.

How do I test the sensors each month?

Start the door closing and, while it is moving, swing a broom handle through the beam low across the opening; the door should halt and travel back up. Next, put a 2x4 flat beneath the door's centre and run the door onto it; it should back off as soon as it touches. If either test fails, close the door first if you can, use it by hand with the manual release, and book a visit; do not release it if it feels heavy.

How high off the floor should the sensors sit?

Low. The industry checklist expects the beam no more than roughly 15 cm (6 in) up from the floor, so that a small child, a pet or a bicycle wheel breaks it. Both sensors are set at the same measured height and level with each other, since a difference of a couple of centimetres is enough to lose the beam. Within that rule the technician can raise them a little to keep them out of the strip where slush collects.

Kawartha Lakes, Ontario

Kawartha Lakes information

Town
Kawartha Lakes, Ontario
In business
21 years
Hours
Open 24/7 · nights, weekends and holidays, same fees
Visits
On-site assessment preferred. Request a visit or call.

What the census means at the door

56%

Older homes. About 56% of homes in Kawartha Lakes were built in 1980 or earlier, according to the 2021 Census.

Decades of freeze and thaw work on the concrete apron in front of an older garage, and an uneven floor means the bottom seal meets a gap on one side. A thicker seal or an adjusted threshold closes it and keeps snow and cold air out.

84%

Mostly houses. Single-detached houses make up about 84% of homes in Kawartha Lakes (2021 Census).

Detached houses commonly have attached two-car garages with a wide double door, which is a heavy door on a pair of torsion springs. Spring and cable work on these doors is done as a matched set so the door lifts level and the opener carries only its intended load.

Source: Statistics Canada, 2021 Census of Population

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After a cold night the door stays open until the garage warms up.

Call now · open 24/7(249) 490-5342
  • On-site assessment preferred
  • Same fees day, night or weekend
  • 21 years in business